The Present Condition of ATM in India

Hello Everyone !!!

 Currently, India has approximately 2,38,000 ATM's installed, including both bank and white-label ATM. Of these, nearly 80% are located in urban or semi-urban areas and the rest in rural areas.

 The current challenges and suggestions for ATM in India :

  • Not user friendly for illiterate users.
  • Fewer options for regional Indian languages.
  • The ATM industry works at the intersection of banking partners, manufacturers and regulations. Very less margins for operators, so improving customer service quality is a complicated process.
  • Bringing changes in ATM functioning is a costly and complicated process.
  • White-label ATM's are at biggest loss because of low inter-change paid per transaction, aggressive bidding for licenses and low number of ATM's deployed by them.
  • Absence of trained security guards, lack of a secured access system, non-functional CCTV's, no age proof, medical certificate and police verification of guards.
  • Lack of cleaning in ATM, poorly lit.
  • Untimely payment and low salary of guards.
  • No alarm systems installed.
  • All cash loading and services must be from rear entrance of kiosk.
  • Outsourcing agencies for security guards must be banned.
  • Need of electronic security system to enter ATM kiosk.
  • We can also have "ATM zones" across cities. Each ATM zone will have ATM of multiple banks and a group of guards responsible for safety of all ATM.
  • Need of young security guards at service, who are properly trained, know self defense and carry firearms.
  • Over 60% of 2.25-lacs ATM in India run on outdated software. 
  • Installing ATM in rural areas is not feasible for banks due to lower number of rural bank accounts, low volume and value of transactions, high cost of setting up an ATM. 

 Government is putting efforts towards solving the problems of the ATM's and making is safer and more accessible to the citizens, which will hopefully bring some good results in limelight.

 Thank you !!!  


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